Customer Support

A fundamental lever for improving one’s competitiveness

Being present for every need of our customers

Customer Service is the set of activities designed to provide timely and empathetic help, which keeps customer needs at the fore in every interaction and plays a central role in the entire customer life cycle, from acquisition to loyalty.

The interaction with our customer services, therefore, is an opportunity to promote and strengthen the relationship with our customers, solving any problem and responding to all their needs, representing a distinctive and differentiating element in EMM proposals.

Support teams interact with customers using various communication channels according to the Information Technology Infrastructure Library (ITIL) reference standard.

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